General Conditions

1. Introduction

These General Conditions ("Conditions") supplement and work in conjunction with our Terms of Service. They provide additional details regarding the operation, use, and governance of the cloudCostAI service.

By using cloudCostAI, you acknowledge that you have read and agree to these General Conditions in addition to our Terms of Service, Privacy Policy, and Cookie Policy.

2. Service Availability

2.1 Uptime and Reliability

We strive to maintain high availability of the cloudCostAI service. However, we do not guarantee 100% uptime. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency maintenance or security updates
• Issues with third-party service providers (e.g., hosting, AI APIs)
• Force majeure events beyond our control

2.2 Service Level

We aim to provide:

• 99.5% uptime on a monthly basis for paid subscriptions
• Regular backups of user data and analyses
• Prompt notification of any significant service disruptions

2.3 Service Limitations

The Service operates subject to the following limitations:

• File Size Limits: Maximum file upload size varies by subscription tier
• Analysis Quota: Number of analyses per month depends on your subscription plan
• API Rate Limits: Requests may be throttled to ensure fair usage
• Storage Limits: Historical analyses are retained according to your plan limits

3. Acceptable Use Policy

3.1 Permitted Use

cloudCostAI is intended for legitimate business purposes related to cloud cost optimization. You may use the Service to:

• Analyze your organization's cloud billing and configuration files
• Generate cost optimization recommendations
• Track and monitor historical cost analysis trends
• Export reports for internal business purposes

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Malicious Use: Uploading malware, viruses, or any code designed to harm, interfere with, or disrupt the Service
• Unauthorized Access: Attempting to access, probe, or test the vulnerability of the Service without authorization
• Data Mining: Using automated tools to scrape, extract, or harvest data from the Service
• Reverse Engineering: Attempting to decompile, disassemble, or reverse engineer any part of the Service
• Resale: Reselling or redistributing the Service without explicit written permission
• Illegal Activity: Using the Service for any illegal purpose or in violation of any laws

3.3 Fair Use

All users must adhere to fair use principles:

• Do not consume excessive server resources or bandwidth
• Do not create multiple accounts to circumvent plan limitations
• Do not share account credentials with unauthorized users
• Use the Service in a manner consistent with your subscription tier

3.4 Enforcement

Violation of this Acceptable Use Policy may result in:

• Warning and requirement to cease the prohibited activity
• Temporary suspension of your account
• Permanent termination of your account
• Legal action if necessary

4. Data Retention and Storage

4.1 Retention Periods

We retain your data according to the following schedule:

• Uploaded Files: Stored for 90 days after upload, then automatically deleted (unless otherwise specified in your plan)
• Analysis Results: Retained for the duration of your subscription plus 30 days
• Account Information: Retained while your account is active and for 30 days after account closure
• Billing Records: Retained for 7 years to comply with tax and accounting regulations

4.2 Data Storage Location

Your data is stored securely using Supabase infrastructure. Data may be stored in multiple geographic regions for redundancy and performance. All storage locations comply with applicable data protection laws.

4.3 Automatic Deletion

To protect your privacy and manage storage costs:

• Uploaded files are automatically deleted after the retention period
• You can manually delete files and analyses at any time through your account
• Account closure triggers deletion of all user data within 30 days

4.4 Data Export

You may export your analysis results and reports at any time while your account is active. We provide data export functionality in common formats (PDF, CSV, JSON) depending on your subscription tier.

5. Intellectual Property Rights

5.1 Our IP Rights

cloudCostAI and all related technology, including but not limited to:

• The software, code, and algorithms powering the Service
• The website design, layout, and user interface
• Our trademarks, logos, and brand assets
• Documentation, guides, and instructional materials
• AI models, prompts, and analysis methodologies

are owned by cloudCostAI and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Conditions.

5.2 Your IP Rights

You retain all intellectual property rights to:

• The files and data you upload to the Service
• Your cloud infrastructure configurations
• Any proprietary business information contained in your uploads

By using the Service, you grant us a limited license to process and analyze your data solely for the purpose of providing the Service to you. We do not claim ownership of your data.

5.3 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without compensation or attribution to you.

6. Customer Support

6.1 Support Channels

We provide customer support through:

• Email support at cloudcostAI.management@hotmail.com
• Help documentation and FAQs on our website
• In-app support system (for paid subscribers)

6.2 Support Levels

• Free Tier: Community support and documentation access
• Paid Plans: Email support with response within 2 business days
• Enterprise: Priority support with faster response times

6.3 Support Scope

Our support covers:

• Technical issues with the Service
• Account and billing questions
• Guidance on using Service features
• Troubleshooting analysis errors

Support does not include:

• Cloud architecture consulting
• Implementation of recommendations
• Training on cloud platforms (AWS, Azure, GCP)
• Custom development or integrations

7. Service Modifications

7.1 Feature Updates

We continuously improve cloudCostAI by:

• Adding new features and capabilities
• Improving AI analysis algorithms
• Enhancing user interface and experience
• Supporting additional cloud platforms and file types

7.2 Right to Modify

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

7.3 Beta Features

We may offer beta or experimental features. These features are provided "as is" without warranty and may be modified or removed at any time without notice.

8. Compliance and Regulations

8.1 Data Protection

We are committed to protecting user data and complying with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR) for European users
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable regional data protection laws

See our Privacy Policy for detailed information on data processing and your rights.

8.2 Industry Standards

We implement security practices aligned with industry standards, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure authentication mechanisms
• Access controls and monitoring

8.3 Your Compliance Obligations

You are responsible for ensuring your use of the Service complies with all applicable laws and regulations in your jurisdiction, including data protection laws, financial regulations, and industry-specific requirements.

9. Contact Information

For questions about these General Conditions or any aspect of the Service, please contact us: